Patient Resources & Compliance

Patient Rights & Responsibilities

As a patient of Ortho Gravity Medical LLC, you have the right to be treated with dignity and respect, to receive equipment and services in a timely manner, and to participate in decisions regarding your care. You also have the responsibility to provide accurate information, follow your plan of care, and communicate any concerns to our staff. A complete copy of your Patient Rights & Responsibilities is provided at the start of services and is available upon request.

Notice of Privacy Practices (HIPAA)

Your privacy is important to us. Ortho Gravity Medical LLC complies with all federal HIPAA regulations to protect your personal health information. You may view our full Notice of Privacy Practices below or request a printed copy by calling (305) 627-3824.

🛡️ Your Privacy Matters – Summary Notice

Ortho Gravity Medical LLC is committed to protecting your health information. Here’s a summary of how we handle your personal information:

How We Use Your Information

We may use or share your information to:

  • Provide and coordinate your care
  • Submit claims to Medicare, Medicaid, or other insurers
  • Operate and improve our services
  • Comply with legal requirements

We will always protect your information and follow federal privacy laws.

Your Rights

You have the right to:

  • See and get a copy of your health information
  • Request corrections to your records
  • Ask how your information is used and shared
  • Request limits on certain uses
  • Request confidential communications
  • Receive a paper copy of this notice
  • File a complaint if you think your privacy rights were violated

Complaints

You may file a complaint with Ortho Gravity Medical LLC or the U.S. Department of Health & Human Services.

Learn More / Full Notice

For complete details about your privacy rights and our policies, view or download the full Notice of Privacy Practices.

Complaint & Grievance Process

We value your feedback and take all concerns seriously. If you have a complaint about our services or equipment, you may file it by:

Complaints may be submitted anonymously. Every complaint is documented, investigated, and addressed promptly. You may also contact our accrediting body, the Accreditation Commission for Health Care (ACHC), directly at (855) 937-2242 if you feel your concern has not been resolved.

Warranties & Returns

All equipment includes the manufacturer’s warranty, and defective items will be repaired or replaced according to warranty terms. Ortho Gravity Medical LLC honors all manufacturer warranties and will provide information on how to obtain warranty service. Our return policy complies with federal and state regulations. Please contact us for specific details at (305) 627-3824.

Insurance & Payment

Ortho Gravity Medical LLC accepts Medicare, Medicaid, and a variety of private insurance plans. We also offer options for patients who wish to pay out of pocket. Please contact our billing department for questions about coverage, copayments, or financial assistance programs.

Licensing & Accreditation

Ortho Gravity Medical LLC is fully licensed in the State of Florida to provide durable medical equipment and supplies. We are proud to be accredited by the Accreditation Commission for Health Care (ACHC), demonstrating our commitment to quality care, compliance, and patient safety.

Start Your Journey to Comfort.

Contact us today to learn more about our products and services or to schedule a consultation with our experts. Our patients deserve the best—select Ortho Gravity Medical LLC and take the first step toward better care, better mobility, and better lives.

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